Certification
Complaints procedure.
How to raise a concern about conduct, content or a private assessment.
Policy
How this works.
Submit
Email hello@bcaligned.co.uk with the issue, relevant dates, reference number and the outcome sought. You may report a conflict, misleading certificate claim, content error or service concern.
Review
We record the complaint, separate it from any person directly implicated where practicable, examine evidence and give a reasoned response. A complaint about a certificate may trigger a status review.
Escalation
If the concern is about a formal private certification decision, use the appeals procedure. A complaint does not itself change a registry status without a recorded decision.
Operator: BC Aligned · Last reviewed 25 September 2026 · Contact us