Improve your organisation

Objectives and KPIs.

Choose measures that reveal progress and unintended effects, with owners and review decisions.

Why it matters

Turn an idea into a working change.

Choose measures that reveal progress and unintended effects, with owners and review decisions.

Begin with one specific outcome. Ask who experiences the current problem, what evidence would show it, and which decision or process could change. Assign an owner and set a date to review the effect.

  1. Describe the current work and the result it produces.
  2. Gather a small set of real examples and involve the people doing the work.
  3. Choose a proportionate change with an owner and a measure.
  4. Review the result, unintended effects and next decision.

Evidence to discuss

Use the linked frameworks as prompts.

ISO 9001

Process map and ownership

A framework for consistently meeting customer and applicable requirements, learning from performance and improving the way work is done. Read the standard context

ISO 9001

Customer requirements and feedback

A framework for consistently meeting customer and applicable requirements, learning from performance and improving the way work is done. Read the standard context

ISO 50001

Energy review and baseline

A structured way to understand energy use, improve performance and sustain savings through measurement and management. Read the standard context

ISO 50001

Significant energy uses

A structured way to understand energy use, improve performance and sustain savings through measurement and management. Read the standard context

These are suggested evidence areas, not a checklist proving conformity. Choose what is material to your work and verify the current edition with the publisher.